Terms of service
Draft for review. These terms have been written to describe how Allende actually works and have not yet been reviewed by a lawyer. Until they are, they are a plain statement of what you can expect from Allende and what Allende expects from you, not a contract Allende will enforce against you beyond what the law already provides.
Allende is a place for a family to see its money together, agree what each person will do, and have those agreements carried out. These terms say what Allende does, what it will never do, and what is yours to decide.
What Allende is
Allende is software. It keeps a ledger of what you and the people in your household have told it and what your connected banks report; it projects what happens next; it carries out, on your instruction and within limits you set, payments from your own accounts; and it talks with you about all of it through an assistant.
Allende is not a bank and never holds your money. Every balance shown is held at your own bank. Every payment Allende makes goes from an account that is yours, through your bank, to a payee you named. Allende is not a licensed financial, tax or legal adviser, and nothing it says is advice of that kind.
Your account and your household
- You must be 18 or older and the person you say you are. One account is one person; a household is a group of accounts who have agreed to share a picture.
- You see your own money in full. Other members of your household see only what the household has agreed to share: promises between people, and aggregates. Allende will not show one member another member's bills, balances or transactions.
- You can leave a household, and you can delete your account, which erases your data as described in the privacy notice.
Connecting a bank
- Read access to a bank comes through a provider (Plaid) on the provider's own pages. Allende never sees your bank password.
- Payment access comes through a bank that offers it (Mercury) by a token you create in that bank and give to Allende. Allende stores it encrypted and uses it only for what you have agreed to.
- You can disconnect either at any time. Disconnecting stops Allende reading or moving money; it does not undo payments already accepted by your bank.
Payments: what Allende will and will not do
This is the part that matters most, so it is spelled out.
- Nothing moves without your agreement. A payment is made only under a standing agreement you approved, or on a yes you gave to that specific payment. Allende's assistant may propose; it cannot decide.
- A standing agreement is exact. It covers the same payee for the same amount. A different amount or a different recipient asks you again.
- Limits are yours. Per-payment limits, household daily and monthly caps, a waiting period before the first payment to a new recipient, and a window to cancel are set by you and enforced by Allende before anything is sent.
- Timing is checked. Allende will not initiate a payment that its projection says would take your account below the reserve you set before your next income lands. You can override that for a single payment; Allende will not make the override standing.
- Only your bank's record settles. Allende marks a payment paid when your bank shows it left, not when a payee or a provider says so.
- Support between family members is held in an account the funder owns, earmarked for the recipient, and used only to pay the recipient's bills or through a card capped at that amount. It is never paid out as cash to anyone.
- Allende never types identity numbers, dates of birth, identity documents or passwords into any website on your behalf. Where a step needs one, Allende hands you the browser and waits.
Allende can be wrong: a bank feed can be late, a biller can change its page, a projection is a projection. Allende's design is to stop and tell you rather than guess, and to keep a record of everything it did. You should review what it tells you, and you remain responsible for your accounts and your bills.
The assistant
The assistant is a language model with tools. It works from what you and your household have recorded and from your connected accounts. It may make mistakes in what it says. It cannot move money, change a limit or alter an agreement on its own; those happen only through the records and confirmations described above. Conversations are kept so you can review them and so the assistant can remember what you told it; see the privacy notice for how long.
Fees
Allende is offered on a subscription. The price and what it includes are shown before you pay. Where a plan includes a bank account opened on your behalf, the bank's own fee for that account is paid for you from your first payment, and that account is yours. Fees charged by your bank or a payment provider are theirs, not Allende's.
What you agree to
- To use Allende only for your own household's money, lawfully, and to keep your sign-in and second factor to yourself.
- Not to try to see another member's private data, to automate Allende against its limits, or to use Allende to move money that is not yours to move.
- That Allende may suspend an account it reasonably believes is being used in breach of these terms, and will tell you why.
Availability and liability
Allende is provided as it is. Allende aims to be available and accurate and keeps backups, but does not promise either. To the extent the law allows, Allende is not liable for losses that come from a bank, a provider or a biller doing something other than what they reported, from a decision you made on information Allende showed you, or from Allende being unavailable. Nothing in these terms limits liability that cannot be limited by law.
Changes and contact
If these terms change in a way that matters, Allende will tell you in the app before the change applies and record your acknowledgement, as it does for the privacy notice. Questions go to hello@allende.finance.